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booking conditions

When booking with Lakeview Yurt Retreat you are entering into a binding contract with us. 
References to 'us' and 'we' in these Conditions relate to Lakeview Yurt Retreat and references to 'you' or 'your' relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.

  1. Your Booking - We will confirm your reservation when we receive your deposit (25%). Please check your booking confirmation and tell us of any errors immediately.

  2. Payment - You have 5 days in which to pay your 25% deposit from the date you make your reservation. If money is not received in this time we reserve the right to offer the holiday to other enquirers. The balance is due 6 weeks before your arrival date.  Non payment of your balance, when this becomes due, will constitute cancellation of the holiday and forfeiture of the deposit payment.

    NOTE - If your holiday is due to start within 6 weeks from the time of booking then Full Payment will be required at the time of booking.

  3. The charge includes  Bedding (pillows, duvets, blankets) and continental breakfast. Guests should bring their own towels.

  4. The yurt is let for holiday use only, for the time specified.

  5. Cancellation or Changes by YOU – It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm by email. 
    If you cancel:

    - more than 4 weeks     before your arrival date you will lose your 25% deposit payment. We will refund any other payments made by you.

      - less than 4 weeks     before your arrival date you will lose your 25% deposit payment.  We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked we will refund the balance of payments, less a €20 administration fee.  If we are unable to re-sell your holiday - we will not return any monies paid.

    We recommend that guests take out their own travel insurance to cover this eventuality.

    Cancellation or Changes by US - Once we have issued you with a confirmation we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so and will refund any monies paid in such an event.

  6. Your safety - Lakeview Yurt Retreat’s landscape includes some steep slopes/drops and steps, rocky areas, a lake and trees and parents/guardians are responsible for ensuring their children explore safely.

  7. Pets – NO pets whatsoever are allowed at Lakeview Yurt Retreat.

  8. Smoking – No smoking is allowed inside the yurts.

  9. Arrival and Departure - Unless special arrangements have been agreed, the normal earliest arrival time is 3:00pm on the holiday start date and you must vacate the yurt by 12 noon on the departure date. Alternative times can occasionally be arranged on request.  Please let us know if you expect to check-in late or are delayed.
    If you do not contact us and you have not arrived by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

  10. You agree to look after the yurt. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

    You must allow us access to the property at any reasonable time during your holiday.

    If you have special requests or needs you are responsible for telling us at the time of booking.  If you have a disability that may affect your holiday please tell us before you confirm your booking.  We will do our best to accommodate you but will let you know if we are not able to meet your needs.

  11. Dissatisfaction – It makes us happy if you enjoy your holiday.  If you have any problems, please let us know so we can try and sort them out while you are here.

  12. The owners shall not be liable for any loss or damage to visitor’s property, however caused.

  13. Number of people using the yurt should not exceed the number agreed when booking.